November 11, 2024

WEBSTER CITY, IA | Van Diest Medical Center (VDMC) is excited to announce that it has taken home 20 major awards in service excellence, recognizing its distinction in improving the patient experience and staff engagement. The awards, presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference include:

Summit Award Recipients

  • Empowering CNO/DON – Amy McDonough
  • Exceptional Implementation Coordinator – Kerry Jacobsen
  • Hospital Provider of Choice – Van Diest Medical Center

Pinnacle Achievers

  • Inspiring CEO/President – Lisa Ridge
  • OASIS Team – Discharge Information
  • Service Excellence Advisor 1st Year – Anne Blankenship

5 Star Rating Achievement – In honor of achieving a CMS Patient Survey 5 Star rating for delivering exceptional HCAHPS/Patient Experiences

Breakthrough Awards

  • Diamond Achievement ‘HCAHPS Hospital Environment – Clean’ (15.77% improvement)
  • Diamond Achievement ‘EDCAHPS Getting Timely Care’ (16.77% improvement)
  • Ruby Achievement ‘HCAHPS Rate Hospital’ (12.14% improvement)
  • Ruby Achievement ‘EDCAHPS Rate ED’ (10.29% improvement)
  • Emerald Achievement ‘HCAHPS Communication with Doctors’ (5.52% improvement)
  • Emerald Achievement ‘HCAHPS Hospital Environment – Quiet’ (9.79% improvement)
  • Emerald Achievement ‘EDCAHPS Recommend the ED’ (7.36% improvement)
  • Emerald Achievement ‘EDCAHPS Doctor/Nurse Communication’ (5.77% improvement)
  • Emerald Achievement ‘EDCAHPS Additional Rating Question’ (7.03% improvement)
  • Bronze Improvement ‘HCAHPS Hospital Environment – Clean’ (5.00% improvement)
  • Bronze Improvement ‘HCAHPS Rate Hospital’ (5.30% improvement)
  • Bronze Improvement ‘EDCAHPS Recommend the ED’ (5.95% improvement)
  • Bronze Improvement ‘EDCAHPS Doctor/Nurse Communication’ (6.07% improvement)

In 2024, the Summit Awards committee received 311 nominations from 30 different healthcare organizations spanning 14 states. One-hundred fifteen of the nominees were chosen as Pinnacle Achievers (the best of the best), and 31 of those were presented the prestigious Summit Award at the Night of Excellence held on Wednesday, November 6, 2024.

The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.

This year, 175 Breakthrough Awards were presented during the Breakthrough Awards & National Rural Honor Roll Luncheon held on Wednesday, November 6, 2024. The luncheon celebrated the outstanding achievements and innovative efforts within the healthcare industry, recognizing organizations that have demonstrated an exceptional commitment to driving excellence in patient care.

The Breakthrough Award highlights and celebrates outstanding achievements in patient experience, honoring healthcare organizations that demonstrate exceptional dedication to improving patient care and satisfaction. These awards serve as a benchmark for excellence, inspiring healthcare professionals to continue advancing innovative solutions that enhance the overall patient experience.

« Back