July 5, 2024

WEBSTER CITY | Audrey Estlund, RN, cardiac and pulmonary rehab coordinator, and Mikya Oliver, CRCR, patient access manager for Van Diest Medical Center, recently completed the requirements for the Performance Excellence certification through MercyOne.

This certification requires approximately three months of intensive training, with demonstrated competency in modern process improvement tools and techniques, change management and project facilitation.

Once candidates complete the program, they join VDMC’s Performance Excellence Team and assist with performance improvement projects in their respective work areas and throughout the organization.

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