Are translation services available?

Translation services are available through our staff at the registration desks.

Where can I get help when it comes to understanding my bill?

Your hospital bill consists of all the care and treatments you received on a daily basis. Physicians who have cared for you, have interpreted tests or read X-rays, or have administered anesthesia will bill you separately.

Your bills are first sent to your insurance company. You will receive an Explanation of Benefits (EOB) from your insurer, and information or balances from Van Diest Medical Center or your doctors. It is very important we have all your correct insurance information. If you want to speak to someone about your insurance or your bill, call our Financial Counselor at 515-832-7716.

Do I qualify for financial assistance?

Van Diest Medical Center Medical Center has a Financial Assistance Program for those below the 225% of the federal poverty level or on state or federal assistance. For questions, please call our Financial Counselor at 515-832-7716.

How do I schedule an appointment?

To schedule an appointment with your physician, or any provider listed, please call 515.832.7800. Appointment scheduling is also available through the Healthlife Patient Portal. However; urgent or emergent needs should not go through the patient portal. For assistance in Spanish, please dial 515.832.7721.

What are the VDFHC hours of operation?

Monday-Friday: 7:00 a.m. to 5:00 p.m.

Saturday: 8:00 a.m. to 12:00 p.m.

VDFHC is closed for appointments between the hours of 1:00 and 2:00 p.m. Monday through Friday.

We are closed on Sunday. If you have a medical emergency, please go to the nearest Emergency Room or call 911. Holiday hours will be posted on our website, Facebook page, and will be noted in the clinic.

Is there a "Kids' Clinic" offered at VDFHC?

VDFHC does not offer a walk-in Kids' Clinic at this time. Appointments are necessary.

If my provider is not available when I need an appointment, are there others in the practice that I can see?

There are several primary care providers at VDFHC, and you can make an appointment with any available provider. Should you see a different provider other than yours on occasion, you may always return to your provider of choice during your next visit. All providers carefully coordinate care for both established and new patients.

What is the appointment policy, including cancellations?

Patients are encouraged to call and schedule appointments. However, we appreciate a 24-hour notice of an appointment cancellation, when possible. Appointment reminder phone calls will be made prior to your appointment.

What will I need to bring with me on my first visit as a new patient?

During your first visit to see any provider at VDFHC, you will need to bring your insurance card, a photo ID, and a list of the current medications you are taking if applicable.

Where should I park when I arrive for an appointment at VDFHC?

Convenient and accessible parking for those with disabilities is located directly outside the clinic's main entrance. You can reference the Facility Map to decide which parking lot is best for your appointment.

What can I expect at my first appointment?

When you arrive, you will be greeted by a member of our Patient Services Team who will complete your appointment check in and registration. Please note that your initial appointment may take longer to allow time to establish a new patient electronic health record. 

Do you accommodate patients who speak limited English?

A Spanish-speaking clinic interpreter is available during clinic hours.

What if my provider orders an x-ray or a lab test during my visit?

Both imaging and laboratory services are available and conveniently located in the clinic.

Will my insurance be accepted at VDFHC?

VDFHC participates with most insurance companies. For questions regarding participation or coverage, please check with your own insurance plan benefits. A Patient Account Representative will also be available to answer questions.

What is the VDFHC policy on co-pays and deductibles?

All co-payments and coinsurance requirements are expected at the time services are provided. Following insurance remittance, patients with an account balance will receive a monthly statement. You may pay by cash, check, debit, or credit card (MasterCard or VISA  accepted). You may also pay your bill online, in person, by mail, or telephone. If you are not covered by an insurance plan, please meet with one of our Patient Account Representatives who can discuss payment arrangement options. 

What is a Health Coach and what does the VDFHC Health Coach offer?

Health coaches are licensed, registered nurses who work with primary care doctors to provide one-on-one care as they partner with patients to set and achieve health care improvement goals.Health coaching  helps patients gain the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health goals.  Health coaching encompasses five principal roles: 1) providing self-management support, 2) bridging the gap between clinician and patient, 3) helping patients navigate the health care system, 4) offering emotional support and 5) serving as a continuity figure. Health coaches are available to work with patients with chronic conditions such as diabetes, heart disease or high blood pressure, to provide support and education during the journey to a healthier lifestyle. In addition, health coaches also remind patients when it is time for their regular health screenings and wellness exams.

The health coach and health coach assistant offer wellness exams, lifestyle change support and education, and population health identification and management. At VDFHC our health coach team focus on Medicare Annual Wellness Visits, chronic condition patients (i.e. those with hypertension or uncontrolled diabetes), perform chart reviews to identify those patients in need of preventative care services, provide health coaching support for those who are interested in improving their health, provide education for patients newly diagnosed with a chronic condition, and assist patients transitioning home after a hospitalization.


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