August 2019 C.A.R.E.S. Award
Denise was nominated by fellow coworkers this month. Her nomination reads, “I would like to take this time to nominate this very special person who is one of VDMC’s unsung heroes. From myself and from some of her closest coworkers, Denise encompasses each and every one of VDMC’s Core Values and the MercyOne Cultural Beliefs on a daily basis. She shows Compassion and Personalized Care by touching the lives of every patient admitted, by giving them the best quality care. She oversees the Readmissions Committee and the Continuity of Care Team as well as being directly involved in the transition of care process. Her involvement is critical to making the transition process for our patients completely seamless. All of her services in these situations show her quality of Respect for our patients and their families and the Excellent services they receive from VDMC.
She works hard to make sure we are always Improving, in the overall patient experience. Her collaboration with our physicians demonstrates Excellence, and in turn helps our physicians Own It to fully capture the quality of care that they are consistently giving to all of our patients. Denise does a lot of extremely important work behind the scenes to ensure our Revenue Cycle team can meet the needs of our patients in a very timely manner. She is always willing to take on new ideas and run with them, always striving to improve.
She demonstrates Growth and Community Involvement by being willing to share the successful work we have done here at VDMC with other hospitals to help improve healthcare overall. She was part of a team that presented some of these improvement ideas at two different conferences this year. The team also gave a couple poster presentations for an IHA conference in which our VDMC team won Fan Favorite. In closing, I just want to say that she is an incredible leader as well as a very involved team player. She is very knowledgeable and extremely well spoken with many years of experience under her belt. She remains professional at all times, and is a wonderful representative of VDMC. She is so deserving of the C.A.R.E.S. Award. I am proud to call her my coworker.”
Denise thank you for your hard work day in and day out to make our patients’ experiences as personalized and exceptional as they can be. You live our VDMC mission every day, and we are very grateful for your knowledge and dedication.