Thank you for choosing Van Diest Medical Center for your healthcare needs. At Van Diest Medical Center we are committed to helping you understand your healthcare bills. After we have taken care of your physical health, we want to take care of your financial concerns as well. If you have questions or concerns regarding your account with Van Diest Medical Center, please contact our Patient Accounts department.

Business Office Hours: 8:00 AM - 4:30 PM Monday through Friday
Business Office Phone: 515-832-7715 


Your insurance plan may require notification for some hospital services. Please check your card, policy or carrier for their requirements. If you need any assistance with this, Van Diest Medical Center staff will be glad to assist you. 


As a service to you, Van Diest Medical Center will bill your insurance company based on the information provided by you at the time of registration. Van Diest Medical Center will submit claims for hospital charges, as well as our Anesthesiologist, Emergency Room Physicians, General Surgeon, and Van Diest Family Health Clinics of Webster City, Jewell, and Stratford. 

You may also receive bills from other providers for related services, such as Radiologists, Pathologists and Physicians. These groups will bill you directly for services they provided. 

Physical therapy, Occupational therapy and Cardiac rehabilitation will be billed to your insurance company at the end of each month.  Co-pay and/or deductible may apply. 

A follow-up statement will be mailed after the insurance payment is received. Normally, your insurance carrier will send an explanation of benefits explaining what they have paid and what the patient’s portion is to pay. The explanation of benefits is a useful document to the patient for two specific reasons:

  • First, it will help reconcile the payment amounts to those amounts reflected on your statement and
  • Second, it will allow the patient to contact their insurance company, if needed, for any questions regarding the amounts paid on those particular charges.

 Van Diest Medical Center is a Preferred Provider for:

  • Blue Cross/Blue Shield

  • Coventry/First Health 

  • Hawk-I

    • Amerigroup of Iowa

    • AmeriHealth Caritas of Iowa

    • United Health Care - United Community Plan

  • Health Alliance

  • Health Smart

  • Iowa Medicaid (traditional)

  • Iowa Health Link (Iowa Medicaid Managed Care)

    • Amerigroup of Iowa

    • AmeriHealth Caritas of Iowa

    • United Health Care - United Community Plan

  • Midlands Choice

  • Multi-Plan

  • PHCS- Private Health Care Systems

  • Three Rivers

  • UHC River Valley

  • United Healthcare

    • Americhoice Medicare

    • Evercare

    • Hawk-I

    • Medicaid (UHC Community Plan)

    • Secure Horizons Medicare

    • United Behavioral Health (UBH)

    • UHC Deere & Company

    • UHC Premier

As a service to our patients, Van Diest Medical Center contracts with a wide variety of insurance carriers to ensure their patients can be seen here and still be within their insurance network. It is the responsibility of the individual to verify that his/her insurance plan will cover medical services provided by Van Diest Medical Center. Please verify with your insurance company prior to having services. 

Please present your insurance cards each time you visit to ensure prompt and accurate filing of your insurance.   At the time of service, please have your co-pay and/or deductible information readily available.

Your insurance company may deny or hold claims pending information for such reasons as possible third party liability, pre-existing condition, possible work-related, or coordination of benefits. Please respond to all requests for information from your insurance company in a timely manner.

Liability Claims

If you have been injured in some manner, whether through an automobile accident, fall, etc., Van Diest Medical Center will bill the liability carrier you specify, followed by your health insurance if any patient responsibility remains.

Although another party may have some legal responsibility for your injuries, this matter is between you, your attorney and the party responsible for the injury. As the patient, you may be responsible for paying the bill if liability is not settled within 90 days.

If you are a Medicare or Medicaid recipient, health care laws require that we bill the liability carrier first, then Medicare or Medicaid.

If you prefer to file the claim directly with the insurance company, please contact the Business Office at 515-832-7715 so we can provide the information for you to do so. We ask that you please provide us with the insurance contact information so we may follow up on payment.