Where can I get help when it comes to understanding my bill?
Your hospital bill consists of all the care and treatments you received on a daily basis. Physicians who have cared for you, have interpreted tests or read X-rays, or have administered anesthesia will bill you separately.
Your bills are first sent to your insurance company. You will receive an Explanation of Benefits (EOB) from your insurer, and information or balances from Van Diest Medical Center or your doctors. It is very important we have all your correct insurance information. If you want to speak to someone about your insurance or your bill, call our Financial Counselor at 515-832-7716.