Van Diest Medical Center

Billing Office & Insurance Information

Our Patient Accounts Department is here to help you with the paper work of healthcare. Pre-authorization, billing, liability claims, Medicare and Medicaid are just a few of the areas in which we can provide assistance.

Business Office Hours 8:00 AM - 4:30 PM Monday through Friday 

Patient Account Representatives Telephone Number



Your insurance plan may require notification for some hospital services. Please check your card, policy or carrier for their requirements. If you need any assistance with this, Van Diest Medical Center staff will be glad to assist you. 


Van Diest Medical Center does the billing for the hospital charges plus billing for Anesthesiologist, Emergency Room Physicians, Jewell Clinic, Stratford Clinic, VDMC Clinic, and Dr. Andrew.

You may also receive bills from other providers for related services. Such as Radiologists, Pathologists and Physicians.

Physical therapy, occupational therapy and cardiac rehabilitation will be billed to your insurance company at the end of each month.  Co-pay and/or deductible may apply. 

Van Diest Medical Center is a Preferred Provider for

  • Blue Cross/Blue Shield
  • Coventry/First Health 
  • Hawk-I
    • Amerigroup of Iowa
    • AmeriHealth Caritas of Iowa
    • United Health Care - United Community Plan
  • Health Alliance
  • Health Smart
  • Iowa Medicaid (traditional)
  • Iowa Health Link (Iowa Medicaid Managed Care)
    • Amerigroup of Iowa
    • AmeriHealth Caritas of Iowa
    • United Health Care - United Community Plan
  • Midlands Choice
  • Multi-Plan
  • PHCS- Private Health Care Systems
  • Three Rivers
  • UHC River Valley
  • United Healthcare
    • Americhoice Medicare
    • Evercare
    • Hawk-I
    • Medicaid (UHC Community Plan)
    • Secure Horizons Medicare
    • United Behavioral Health (UBH)
    • UHC Deere & Company
    • UHC Premier

Please present your insurance cards each time you visit to ensure prompt and accurate filing of your insurance.   At the time of service, please have your co-pay and/or deductible information readily available.

Your insurance company may deny or hold claims pending information for such reasons as possible third party liability, pre-existing condition, possible work-related, or coordination of benefits. Please respond to all requests for information from your insurance company in a timely manner.

Liability Claims – Can be an accident or injury on someone else's property or in a motor vehicle. The bill will be mailed to the patient for them to forward to the responsible party. We will submit it to the Liability Insurance when supplied with that information. We can file with your health insurance in cases where it is going through litigation. Your health insurance company will probably send out a questionnaire to obtain information on the accident. You must respond before they will issue payment.  The patient is responsible for paying the bill if liability is not settled within 90 days.

Workers’ Compensation – The employee should fill out an injury report from their place of employment. You may be required to see the company doctor. The bill will be sent to the employer for them to forward to their insurance carrier. On inpatient admissions the employer will be contacted to inform their insurance carrier for purposes of utilization review.

Van Diest Medical Center accepts assignment on Medicare's allowable charges.

Please present your Medicaid card on each visit. You should contact your physician before presenting to the hospital; except in the case of a life-threatening illness or injury.

You may be financially responsible if your visit is found to be not medically necessary.

Medicaid is always the payer of last resort.

Non-emergent visits to the Emergency Department will result in a $3 co-pay.

General Medicaid – You will have the choice of your physician and provider of services.

Medipass – You are assigned to a primary physician. Prior to treatment by another physician you have approval from your primary care physician, except in the case of a life-treating injury or illness.

For questions regarding the Medicaid Lock-In or family planning programs, or to apply for assistance, please visit or contact your local DHS office.  

Financial Assistance Program

Van Diest Medical Center believes that all people should get medical care whether or not they can pay. Eligibility for the program will be determined by the family's income and number of family members. Uninsured and underinsured persons who are up to 150% of the poverty level may qualify for 100% discount, and persons with income up to 225% of the poverty level may qualify for a discount on a sliding scale.

Persons unable to pay for their medical expenses may qualify for Van Diest Medical Center’s Charity Care Program. For more information, stop in the hospital's Financial Counselor’s office, or call 515-832-7715. 

 Click here to download the application.

Payment Guidelines

Van Diest Medical Center does not charge interest on accounts, but we must have substantial monthly payments on account to meet our financial obligations.
These payment guidelines are for the patient responsibility portion of your account. 

Account Minimum Monthly

Balance Months Payments
Under $50.00 2 $25.00
$50.00 - $100.00 4 $25.00
$100.00 - $250.00 8 $31.25
$250.00 - $500.00 10 $50.00
$500.00 - $750.00 10 $75.00
$750.00 - $1000.00 10 $100
Over $1,000                  12 month maximum


Please contact our office to confirm your payment arrangements.

You can pay your hospital bill by cash, check, credit card, online, in person, through the mail or by phone. We accept MasterCard or VISA.

Click here to pay online.

A hospital does not serve in order to collect money, but it must collect in order to serve.

If payments are not made regularly accounts will be referred to an external collection agency.

Currently, Van Diest Medical Center uses H & R Accounts (Avadyne Health) out of Cedar Rapids to collect our delinquent accounts.

Van Diest Medical Center
2350 Hospital Drive
P.O. Box 430
Webster City, IA 50595
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